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Workforce Management System
Designed to automate work order dispatch and assignment processes and keep track of work order service history and records
Work Order Dispatch
HQ can easily dispatch and assign work order to field staff on their mobile device
Job order can be easily created under Customer’s record as part of the service history
Service Order Submission / Re-Assignment
Service Order worksheet can be automatically submitted real-time back to HQ
Re-assignment of Service Order that require further follow-up action can be done on the move
Digital signature and On-site images are captured as part of the Service Order input
Central Administration
Dashboard view of Open Case and Service Staff location for ease of tracking and monitoring
Central archiving and record keeping of customer’s service history incidents
Central monitoring of submission and closure of orders by group and individual level
